“My company faces technology issues all of the time, but my IT budget seems to run wild with consultants, capital expenses, and personnel training!” For most businesses leaders we’ve met with, this statement sums up their entire view of (and frustration with) IT. Even if they do not immediately see issues and have just a general feeling of malaise with their IT efforts, after we go over our five questions it begins to crystallize. I personally feel that this desperate statement is cried out not only due to a misunderstanding of the role of IT, but can also be due to either lack of or downright ineffective IT management in their organization.

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